Refund and Returns Policy for Saguaro
Overview
Our refund and returns policy are designed to ensure your satisfaction with our products. Please read the following information carefully.
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Our policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Certain items are exempt from being returned. Perishable goods such as food, flowers, and other consumables cannot be returned. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
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Additional non-returnable items include gift cards, downloadable software products, and some health and personal care items.
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To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
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There are certain situations where only partial refunds are granted, such as items with obvious signs of use, opened CDs, DVDs, software, or items not in their original condition.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account. Contact your credit card company, and then your bank if necessary. If you’ve done all of this and still haven’t received your refund, please contact us at sales@saguaro.dk.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@saguaro.dk and send your item to:
Saguaro • Gisselfeldvej 14 • 2665 Vallensbæk Str. • Denmark
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, mail it to: Saguaro • Gisselfeldvej 14 • 2665 Vallensbæk Str. • Denmark.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For more information or assistance, contact us at sales@saguaro.dk for questions related to refunds and returns.
